Refund Policy

Name: CommunityVoicesOnline
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Telephone: +44 20 7946 0958

At CommunityVoicesOnline, your satisfaction is our top priority. We offer refunds and exchanges to ensure that you enjoy your experience with us. Please review our refund policy below to understand the terms and conditions that apply to transactions at our London location and through our website at communityvoicesonline.sbs.

Cancellation Before Delivery

If you wish to cancel your order before it has been delivered, please contact us immediately at +44 20 7946 0958. Orders that have not yet gone out for delivery can be cancelled at no additional charge.

Refunds for Incorrect or Unsatisfactory Orders

If your order is incorrect or not to your satisfaction, please contact us within 24 hours of receipt. We require photographic evidence to assist in documenting the issue. Provided that the complaint is valid, we can offer a replacement or a refund to your original payment method for the full purchase price, in £.

Refund Processing

Once your refund request is approved, it will be processed and credited back to the original method of payment within 5-10 business days. Please note that depending on your financial institution, there may be a delay in the amount appearing on your account.

Non-Refundable Items

Certain items are non-refundable, including gift cards and items from promotional events.

Exchanges

If you would prefer an exchange instead of a refund, please let us know. We can exchange your item for one of equal value, subject to availability.

Address for Returns

If a physical return is necessary, please send your item to the following address:

43 Bedford Street, Westminster,
WC2E 9HA, London,
United Kingdom

Contact Information

For any questions regarding our refund policy, please contact us at +44 20 7946 0958. We are committed to ensuring that the issue is resolved to your satisfaction.

Policy Updates

Please note that this policy may be updated from time to time to reflect changes in our practices. We recommend checking this policy periodically for updates.

Last updated

This policy was last updated on March 1, 2023.